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Windows App does not recognise my Sonos System

  • October 25, 2026
  • 6 reacties
  • 32 Bekeken

My Window App has decided that it doesn’t ‘See’ my Sonos System. I downloaded a new app from the Sonos site, and initially it says I need to update my Sonos System. I do this, and it says everything is up to date, but the App still does not ‘See’ the system. Phone and Web Apps work fine. Why is this and are Sonos going to fix this please?

6 Reacties

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  • Rock Star
  • October 25, 2026

Als eerste: Waarom zou iedereen toch Nederlands schrijven op dit forum?

Dan de andere vragen:

  • windowsversie?
  • Welke sonos s1 of s2?
  • Hoe ziet je netwerk eruit?
  • kan je wel inloggen met je sonosaccount?
  • Waarom gebruik je de web versie niet? De app voegt niet extra’s toe op een pc.

106rallye

Heeft de app de juiste toestemmingen? Zit hij op hetzelfde netwerk?

De web app vind je overigens hier: https://play.sonos.com/nl-nl/web-app


  • Auteur
  • Novice
  • October 25, 2026

Erooij

In answer to your questions:

I write in English because I am English, just happen to live in the Netherlands.

Its Windows 11 Home

Its Sonos S2

I assume my network is fine as Sonos has been working in my house for 2 years already, bit no changes to the network. PC’s and all other connected devises all work fine.

I can log in with my Sonos Account in the Mobile and Web Apps, but the Windows App does not let me log in at all.

I us the Windows PC version because I have always used it since I purchased Sonos. Also it has the functionality of being able to manually update my Music Library if I purchase music outside of Sonos. I don’t see that in the Web version


  • Auteur
  • Novice
  • October 25, 2026

106rallye

I think you misunderstand. The problem is with the Windows App. The Web App is working fine. Everything is on the same network, hence the Web and Mobile Apps are working.


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  • Rock Star
  • October 25, 2026

Wellicht kan je bericht dan beter op het Engelstalige forum plaatsen. Er zijn een stuk meer aanwezigen daar.

Ik herken je probleem overigens niet. 


106rallye

The web app and the mobile apps work using the internet. The Windows and Mac apps work locally - whence my and ​@Erooij ’s question. You could always call Sonos of course.

 

​@Erooij ‘s last question remains valid though: why use the Windows app at all?