Neglect of customer satisfaction; since new version app has less functionality.

  • 12 May 2024
  • 0 reacties
  • 21 Bekeken

  1. Unbelievable that Sonos updated the app automatically to a new version. Why customers are not given a choice if they do not want to update?
  2. The new version of the app has less functionality. Of course this is obstructing customers in their use of the app. Why are the customer needs neglected.
  3. The lack of connecting to a NAS, is missing. Why there was no preceding communication, and again why customers are not given the choice to stay using the former version of the app?

 

It looks that ICT-nerds have made serious mistakes since not aware of customer needs and customer communication.

The ICT nerds should be better managed. The CEO is responsible and seek fast improvement towards customer satisfaction.  


0 reacties

Geen reactie

Reageer